This page was developed to help answer questions we occasional get asked or constantly get asked. We update as needed so check back often.
Why do you require a $20 deposit for new clients appointments?
Unfortunately, this year we have a huge increase of appointments and people not showing. We can't fill spots if people don't let us know they are not coming. Due to the nature of the business our groomers only get paid if they groom. So grooms not showing results in no pay for our staff. Your $20 deposit will come off your final total the day of your appointment. Once you are an established client we will not require a deposit going forward. We do charge a deposit if you miss multiple appointments and are established client. All deposits are refundable or transferable unto 48 hours prior to the appointment time.
$20 Deposit refund policy?
As long you cancel 48 hours before your scheduled appointment you are entiled to a full refund of your deposit. If you cancel less than 48 hours before your appointment or no show the appointment the $20 deposit is non refundable.
What forms of payment do you accept?
We accept cash, all major credit cards, Apple Pay and Venmo. WE DO NOT ACCEPT CHECK.
Do I need an appointment for grooming?
Yes, we require an appointment for full grooming, or baths. We DO NOT require an appointment for Nail Trims, but always call ahead because we are not at each shop every day.
Does my pet need to be on a leash or carrier?
Yes, we require all pets to be on leashes or carriers for the safety of all pets, CATS ESPECIALLY because they can be spooked.
What is your refund policy?
If your unhappy we want to hear from you to address the concerns. We will do what we can to correct the problem. Since you can't return a haircut we DO NOT OFFER REFUNDS ON SERVICES. This includes if your unhappy with a style. Products we offer exchanges only for a defective products.
I think the groomer missed the nails on the last grooming, can I do anything?
We developed our nail trim between program for this exact reason. Not always are nails able to be super short and some breeds need more nail trims than just during the groom. Does not mean we forgot then but they might need a little more often trimming. We developed the in-between free nail trim. WE recommend nails be done every 4-6 weeks on the average dog, but some need it more or less it all depends on the pet. If you have had a full grooming or full bath package in the last three months you are invited back for one no charged nail trim in-between. Fresh cut nails will be sharp, if your looking for smooth nails inquire about nail buffing.
I am running late can I still come to my appointment?
We always allow a 15 min cushion for an appointment time. If your going to be longer than that we may need to reschedule call us to verify.
Can I stay with my pet for grooming?
We unfortunately no longer let owners stay for grooming. In the past we have and we have gotten so busy its too hard to be able to schedule a time to focus one and one with owners. We are happy to help direct you toward a groomer who can accommodate your needs
I think my pet was hurt during the grooming process and want my vet bill paid how do I go about this?
We always let knows know if something happens during a groom, but should you feel your pet needs vet care because of grooming, you must notify us first and we will discuss your concerns. Things we can not control in the grooming industry and will not be held liable for but not limited to: airborne illness, we work inside vets we can't control airborne illness this is why we recommend your pet be up to date on vaccinations. Fleas, we do not have a jar of fleas to sprinkle on pets. Pet discomfort or vet treatment due to the removal of matted fur. Anal gland issues, ear plucking issues, we no longer offer these services and recommend a vet for these procedures.
My groomer always plucked my pets ears and did anal glands why don't you offer the services?
When I began grooming it was very custom to pluck dogs ears and do glands. However with improvements in medicine and further research it has been shown some of these procedures do more harm than good. We felt it best to leave this to the veterinarian professionals. Some states have even banned groomers from plucking ears.
Do you offer Same Day Appointments?
Do to the increase of pet parents the last few years we very rarely have appointments open same day we haven't filled. On the average we book about 1 week out for smaller pets and 1.5-2 weeks for larger and Saturday appointments or late afternoon appointments. Your always welcome to call and see if we have any availability.
My pet does not need nails done just the groom can I get a discount?
All of our grooms are based for a haircut and bath prices the nails and ear cleaning is just freebies along with the one in-between nail trim. So because you are not paying for it we can offer a discount.
Once I become a client my price is fixed right?
Unfortunately we can't "lock" in a price for grooms. We always try to be as fair and reasonable priced for the currently market. Unfortunately these past few years our products we use to do quality grooms has double and even tripled in cost so it has caused a price increase. Also conditions of coat or temperaments can affect price as well or unexpected circumstance such as fleas can alter your pricing. On the average we only like to raise if we have to once a year usually in April.
Do you offer a rewards program?
Why yes! Yes we do, we offer $15 off your 6th visit of either full grooms or bath packages. Make sure to get your rewards card at the next visit. We also have a rewards card for clients who only need nails. After 5 nail trims receive your 6th nail trim on the house! (this pertains to regular trims not Dremel trims)
What vaccinations do you require?
We only require what is required by state which is Rabies, all pets 6 months and older are required to have up todate rabies vaccinations. However we do recommend but not required to be up to date on flea/ tick prevenative. Bordetella, distemper and lepto vaccinations.